Privacy Policy

Who We Are

Urban Skin Academy is a Registered Training Organisation (RTO 46587) located at Little Saigon Plaza, 462 Chapel Road, Bankstown NSW 2200. We deliver nationally recognised beauty therapy qualifications and specialist short courses. You can contact us at [email protected] or by phone on 0435 506 978.

Information We Collect

We may collect the following types of personal information:

• Identity information: full name, date of birth, gender
• Contact information: email address, phone number, postal address
• Enrolment information: course selections, study mode preferences, prior qualifications, USI (Unique Student Identifier)
• Payment information: billing details (processed securely via our payment provider — we do not store card numbers)
• Website usage data: IP address, browser type, pages visited, time on site (collected via cookies and analytics tools)
• Communications: enquiries, feedback, and correspondence you send us

How We Collect Information

We collect personal information:

• Directly from you when you complete an enrolment or enquiry form
• When you contact us by phone, email, or social media
• Automatically through cookies and analytics tools when you browse our website
• From third parties such as the Australian Skills Quality Authority (ASQA) or government funding bodies where required for RTO compliance

How We Use Your Information

We use your personal information to:

• Process enrolments and manage your student record
• Communicate with you about your course, assessments, and results
• Issue qualifications and statements of attainment
• Meet our obligations as a Registered Training Organisation, including reporting to ASQA and relevant state training authorities
• Process payments and issue receipts
• Respond to your enquiries and provide customer support
• Send you information about courses, promotions, and events (you may opt out at any time)
• Improve our website and services through analytics

Disclosure of Your Information

We may share your personal information with:

• Government bodies: ASQA, the National Centre for Vocational Education Research (NCVER), and state/territory training authorities as required by law
• USI Registry: to verify and create your Unique Student Identifier
• Payment processors: to securely process course fees
• IT and software providers: who assist us in operating our systems (bound by confidentiality obligations)
• Professional advisers: lawyers, accountants, and insurers where necessary

We do not sell your personal information to third parties.

Cookies & Analytics

Our website uses cookies and third-party analytics tools (including Google Analytics and Meta Pixel) to understand how visitors use our site. These tools may collect anonymised usage data. You can control cookie preferences through our cookie consent banner. Disabling analytics cookies will not affect your ability to use the site or enrol in courses.

Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our website uses HTTPS encryption. Access to student records is restricted to authorised staff only. Despite these measures, no data transmission over the internet is completely secure, and we cannot guarantee absolute security.

Retention of Information

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including meeting our legal obligations as an RTO. Under the Standards for RTOs 2015, student records must be retained for a minimum of 30 years. Financial records are retained in accordance with applicable tax and corporate law.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Opt out of marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached the APPs

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

Links to Other Websites

Our website may contain links to third-party websites (such as training.gov.au or payment providers). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on this page with the date of last update. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.

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